Client Services Manager

Join Certis Security Australia as a Client Services Manager – ACT 

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. We specialize in securing key locations and infrastructure across Canberra, ACT, and partner with both public and private entities to maintain a secure, efficient, and responsive security operation. Our commitment to creating a Safer, Smarter, and Better workplace ensures that every employee feels supported, respected, and empowered.

Position Purpose

Join Certis Australia as the Client Services Manager (CSM), reporting to the Regional Operations Manager. In this role, you will manage client services across a portfolio of clients and projects, ensuring service delivery and operational security are maintained without compromise. The CSM is responsible for leading the service operations, optimizing performance, and ensuring high-quality security standards across multiple sites.

Key Responsibilities:

• Build and maintain strong relationships with clients, acting as a trusted advisor to ensure client satisfaction and full understanding of Certis services.
• Lead internal projects to improve resource utilization and enhance customer satisfaction.
• Promote a high-performance service culture, providing leadership that ensures a proactive, responsive, and positive approach to client relationships.
• Develop and maintain site-specific Standard Operating Procedures (SOPs) and Service Delivery Standards across all client sites.
• Identify areas for improvement, implementing continuous improvements in processes to optimize service delivery.
  Encourage a culture of safety, learning, and professional development within your team.

Qualifications:

Mandatory:

ACT Driver's License, ACT Security Licence (or ability to obtain), Certificate IV in Security & Risk Analysis, Certificate III in Security Operations

Desirable:

Certificate IV in Govt Security

Essential Requirements:

• Proven experience leading client service teams, ideally in the security industry or a related field.
• Minimum of five years of experience in Security Operations or customer service management.
• Excellent leadership, communication, and interpersonal skills, with a focus on building positive relationships with clients and team members.
• Ability to work under pressure while maintaining attention to detail and high service standards.

Benefits & Culture

What We Offer

• Competitive salary & full-time employment 
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values
We are committed to:

• Safety & Well-being – Prioritizing a strong safety culture for employees and clients
• Excellence & Innovation – Utilizing advanced security technology and best practices
• Integrity & Professionalism – Operating with trust, accountability, and ethical standards
• Inclusivity & Growth – Fostering a diverse and supportive work environment

Diversity Statement

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293