Concierge Security Officer

Job Type: Full-time / Casual
Shifts: Day and Night Shifts (12-hour shifts)
Clearance Required: PV or NV2 Security Clearance

Are you ready to step into a role where every day brings a new challenge? We are on the lookout for dynamic and professional individuals to join our team as Concierge Security Officers. Play a crucial role in ensuring the safety, security, and smooth operation of a corporate environment while delivering exceptional customer service. If you're passionate about both security and service, this is the role for you!
 

Your Mission, Should You Choose to Accept:

Concierge Duties:

• Greet internal and external customers, sign in visitors, and ensure a seamless check-in process.
• Handle incoming calls, respond to inquiries, and forward calls to the relevant team members.
• Book and manage meeting rooms through an online system to ensure smooth operation.
• Assist with CCTV footage requests and conduct routine floor checks to ensure safety.
• Conduct car park patrols and ensure all areas are secure.
• Provide escorts for guests and contractors, ensuring they have appropriate access.
• Monitor site access, ensuring unauthorized individuals do not enter.
• Provide regular updates to clients regarding service delivery progress.
• Develop strong relationships with the client and foster an excellent work culture.
• Address client complaints, ensuring all issues are resolved and documented effectively.
• Suggest process improvements to enhance service delivery and team performance.
• Write detailed and clear incident reports, hazard reports, and shift logs.

Security Officer Duties:

• Conduct internal and external patrols, ensuring the safety of the premises.
• Supervise and escort contractors/vendors, maintaining security protocols.
• Respond to incidents including medical emergencies, fire alarms, and lockdown situations.
• Manage locker facilities, report faults, and ensure security systems are functioning.
• Handle investigations and spot checks, ensuring compliance with security procedures.

What You Bring to the Table:

• Security Clearance: PV or NV2 Security Clearance is a MUST!
• Experience: Minimum of 2 years of experience in a similar role, preferably within a commercial or corporate setting.
• Security License & Certification: Current ACT Security License and Certificate II in Security Operations.
• First Aid Certification: Current First Aid Certificate.
• Citizenship: Australian citizenship due to government clearance requirements.
• Skills & Qualifications:

1. Excellent verbal and written communication skills.
2. Strong customer service and interpersonal skills.
3. Flexibility to work both day and night shifts, including weekends and public holidays.
4. Experience with security systems (e.g., Gallagher, Forcefield, Genetec, Tru Vision) is a plus.
5. Ability to remain calm under pressure and handle emergencies efficiently.
6. Valid ACT Driver's License.
    

Why You'll Love Working with Us:

• Growth & Development: We’re committed to your personal and professional growth!
• Inclusive & Vibrant Environment: Be part of a team that celebrates diversity and fosters a collaborative workplace.
• Work-Life Balance: Enjoy flexible shifts that fit your lifestyle, including day and night shifts with a rotational roster.
• Employee Discounts: Access to exclusive savings at over 400 retailers across the country!
• Well-Being Support: Our Employee Assistance Program (EAP) is here to support your well-being, offering resources for you and your family.
• Learning Opportunities: Fuel your curiosity with our state-of-the-art Learning Management System (LMS), providing endless opportunities for skill development.
• Positive Impact: Your work will contribute to making the world a safer and smarter place, and we’ll be with you every step of the way!
   

Ready to Join Our Team:

If you're looking for a role that combines customer service and security, and you're ready to contribute to a positive and proactive work environment, then we want to hear from you. Apply today and take the first step toward an exciting and rewarding career with us!

Connect with us:
•    Instagram: @certis_group
•    Tiktok: @certis_sg
•    LinkedIn: Certis Australia LinkedIn
•    Website: Certis Group Website

Don't wait – start your journey with Certis Security today!

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293