Concierge Security Officer

POSITION PURPOSE

As a Concierge Security Officer, you will play a critical role in ensuring the security and smooth operation of a corporate environment. This position combines security expertise with exceptional customer service skills to create an optimal experience for clients and stakeholders. You will be responsible for maintaining a secure environment while providing top-tier concierge services to visitors, clients, and staff.

KEY RESPONSIBILITIES

Concierge Duties:

• Greet internal and external customers, ensuring seamless sign-in and check-in processes.
• Handle incoming calls, respond to inquiries, and direct calls to the appropriate team members.
• Book and manage meeting rooms through the online system to ensure efficient operations.
• Assist with CCTV footage requests and conduct routine floor checks to ensure safety standards are met.
• Perform car park patrols to monitor site safety and security.
• Provide escorts for guests and contractors, ensuring access protocols are followed.
• Monitor site access to prevent unauthorized entry.
• Provide regular service delivery progress updates to clients.
• Develop and nurture strong client relationships, fostering a positive work culture.
• Address and resolve client complaints, documenting all issues effectively.
• Propose process improvements to enhance both service delivery and team performance.
• Write detailed incident reports, hazard reports, and shift logs.

Security Officer Duties:

• Conduct internal and external patrols to ensure the safety and security of the premises.
• Supervise and escort contractors/vendors, ensuring they follow security protocols.
• Respond to incidents such as medical emergencies, fire alarms, and lockdown situations.
• Manage locker facilities, ensuring proper security and reporting any faults.
• Handle investigations and perform spot checks to ensure compliance with security procedures.

QUALIFICATIONS

Mandatory:

• NV2 Security Clearance
• ACT Security License
• Certificate II in Security Operations
• First Aid Certificate (current)
• Valid ACT Driver’s License
• Australian citizenship due to government clearance requirements.

Desirable:

• Experience with security systems (e.g., Gallagher, Forcefield, Genetec, Tru Vision)
• Experience within a corporate or commercial security setting

ESSENTIAL REQUIREMENTS

• Minimum of 2 years of experience in a similar security role, preferably in a corporate environment.
• Proven ability to handle security-related incidents, emergencies, and customer service inquiries effectively.
• Strong verbal and written communication skills.
• Ability to remain calm under pressure and respond efficiently to emergency situations.
• Availability to work both day and night shifts, including weekends and public holidays.
• Willingness and ability to work a 4 days on / 4 days off shift pattern (12-hour shifts), covering both day and night shifts.

BENEFITS & CULTURE

What We Offer: 

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects. 

Our Values 

We are committed to: 

• Safety & Well-being – Prioritizing a strong safety culture for employees and clients
• Excellence & Innovation – Utilizing advanced security technology and best practices
• Integrity & Professionalism – Operating with trust, accountability, and ethical standards
• Inclusivity & Growth – Fostering a diverse and supportive work environment 

DIVERSITY STATEMENT

At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective, and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter, and Better workplace ensures every employee is supported, respected, and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply, please be advised that if a decision is made to proceed with your application to the next stage, a member of the recruitment team will contact you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293