Concierge Security Officer

Position Purpose

To carry out guarding duties at CBRE guard sites in accordance with SNP standing orders and site instructions, in compliance with AS4421-1996 and all relevant State and/or Federal legislation as per the following sections.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace. 
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety. 
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe. 
• Meet company HSE requirements.
   

Key Responsibilities

Concierge

• Greet internal and external customers, sign in visitors
• Answer incoming calls and respond to general inquires – forward calls torelevant team members as appropriate.
• Book and manage meeting rooms through an online system
• Assist with CCTV footage requests and conduct floor checks
• Conduct car park patrols
• Provide escorts for guests and/or contractors
• Do not allow access to anyone who does not have permission to be on site
• Provide regular updates to the client on the progress of service delivery
• Develop and maintain strong business relationships with CBRE and theirrepresentatives
• Create and encourage a proactive, responsive and productive work culture thatdelivers excellence in customer service
• Effectively handle complaints from clients, ensuring all issues are analysed,resolved and recorded to a mutually satisfactory outcome
• Enhance team performance by suggesting process improvements that lead toresolution of team issues
• Proactively identify and recommend on improvement of existing services or theintroduction of new services in line with the company’s objectives
• Write legible and informative incident reports, hazard reports and shift logs
• Intermediate proficiency in Microsoft applications
• Use the client’s software applications
• Always Represent and promote the company

Qualification

Skills

Knowledge

• Award interpretation and understanding of relevant Acts & Legislation of the State or Territory in which you work
• Work Health & Safety Act of the State of Territory in which you work
• Protective Services Security Industry
• Gallagher, Forcefield, Genetec, Tru Vision (desirable) 
   

Experience

• Minimum of 2 years demonstrated experience in a similar role(s) preferably in a commercial/corporate environment (tenant or base building)
• Experience in incident management such as fire alarm responses when activated, difficult persons, access control breaches and incidents involving emergency services
   

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293