Casual Security Officers - UOW

Position Purpose

The primary purpose of the Security Officer is to ensure the safety and security of the University of Wollongong (UOW) campus, its personnel, and visitors. This role involves responding promptly to incidents, conducting foot and vehicle patrols, utilizing electronic security systems, and providing excellent customer service. The Security Officer plays a critical role in maintaining a secure and welcoming environment by implementing effective security measures, recording and reporting incidents, and supporting the university's commitment to safety and inclusivity.

Position Environment:

Situated within the dynamic and vibrant University of Wollongong campus, the Security Officer operates in a diverse and active environment. The role requires flexibility, adaptability, and a customer service approach to interact effectively with students, staff, and members of the public. The campus environment demands strong communication skills and the ability to work well within an established and diverse team culture.

Key Responsibilities

• Enhance the overall experience for the University community by providing friendly and professional
• service.
• Address inquiries and concerns from students, staff, and visitors promptly and effectively.
• Ensure immediate and appropriate responses to all incidents on campus.
• Minimize the impact of incidents through quick and effective intervention.
• Maintain accurate and detailed records of all security incidents.
• Ensure timely reporting of incidents to management for review and action.
• Conduct regular foot and vehicle patrols to monitor the security of the campus.
• Ensure the safety of UOW buildings, assets, and community members.
• Operate card access control and CCTV systems efficiently.
• Monitor electronic security systems to enhance campus safety and security.
• Implement and follow emergency procedures effectively.
• Maintain a high level of vigilance to prevent and address security breaches.
• Provide security services at high-profile events on campus.
• Ensure the safety and security of attendees and participants during events.
• Have WH&S responsibilities, accountabilities and authorities as outlined in the
• http://staff.uow.edu.au/ohs/commitment /responsibilities/document
• To ensure a safe working environment for self & others.

Additional Information

• Availability to work various shifts, including evenings, weekends, and holidays.
• Possession of a valid driver’s license and a clean driving record.
• Willingness to wear a uniform as required by the employer to maintain a professional appearance.
• Capability to respond to emergencies quickly and effectively following established protocols.
• Successful completion of a background check, including criminal history and previous employment verification.

Reporting Relationship

Reporting Relationships:

Experience

• Current and applicable NSW 1A & 1C Security License.
• Current NSW First Aid Certification.
• Current NSW Driver Licence.
• 1+ years of experience in a similar role.
• Australian/New Zealand citizen or permanent Australian resident or hold a visa that entitles you to work in Australia (other than a student or working holiday visa).
• Ability to pass additional security clearances.
• Ability to pass a medical.
• Working with Children Check – UOW Specific.

• Desirable:

• Previous experience in a similar role.
• Additional certifications or training in security or related fields.

Qualification

What You Bring to the Table:

• A current Security Licence and Cert II in Security Operations, because you're ready to rock the security scene.
• First Aid Certificate? Check! Your safety skills are top-notch.
• Full working rights in Australia
• Communication skills that shine both in writing and in conversation.
• Flexibility is your middle name, with wide availability, including days, evenings, nights and weekends.

Skills

• Essential:

• Comprehensive understanding of security operations, including incident response and emergency procedures.
• Strong customer service skills for handling inquiries and complaints professionally.
• Ability to communicate effectively and professionally with students, staff, and the public.
• Proficiency in using electronic security systems, including card access control and CCTV.
• Ability to work well within an established and diverse team culture.
• High level of attention to detail in recording and reporting incidents.
• Desirable:
• Experience in a similar role.
• Conflict resolution skills for managing and resolving disputes effectively.
• Ability to generate innovative solutions and implement improvements in security operations.
• Proficiency in using computer systems, including Email, Word, and Excel.
• Familiarity with the latest security technologies and trends to enhance operational efficiency.

Knowledge

• Use clear and effective communication
• Promote and encourage a team approach
• Demonstrate knowledge and competence in the implementation of emergency procedures
• Use computer systems including Email, Word and Excel as required

Attribute

• Ability to work unsupervised, use initiative, and develop solutions to complex problems.
• Ability to maintain and develop client relationships.
• Strong teamwork skills, promoting and encouraging a collaborative approach.
• Ability to remain calm in emergencies or stressful situations.
• Strong communication skills to interact effectively with stakeholders, team members, and the public.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Effective in managing and resolving conflicts.

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293