Client Services Manager - NSW
AU-NSW, AU
Position Purpose
Join Certis Security Australia as a Client Services Manager – NSW
Location: New South Wales, Australia
About Us:
At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.
Position Purpose:
Join Certis Australia as the Client Services Manager (CSM), reporting to the Regional Operations Manager will be responsible for managing client services for each client/project within their portfolio. The CSM ensures service delivery and operational security are maintained without delay or compromise.
Key Responsibilities
- Build strong client relationships, acting as a trusted advisor and liaison to ensure clients fully understand and benefit from Certis services.
- Lead internal projects to optimise resource use and enhance customer satisfaction.
- Champion a proactive, responsive, and high-performance service culture through effective leadership.
- Develop and maintain site-specific Standard Operating Procedures (SOPs) and Customer Service Delivery Standards across all sites.
- Drive continuous improvement by identifying and implementing process enhancements.
- Promote a culture of safety, learning, and development for yourself and your team.
Qualification
Mandatory:
NSW Driver's Licence, NSW Security Licence (or ability to obtain)
Desirable:
Certificate IV in Frontline Management, Certificate III in Security Operations
Experience
Essential Requirements:
- Proven experience leading a portfolio of customers in Security Operations or equivalent position.
- Minimum of 5+ years’ experience in Security Operations.
Benefits & Culture
What We Offer:
- Competitive salary & full-time employment
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.
Our Values
We are committed to:
- Safety & Well-being – Prioritizing a strong safety culture for employees and clients
- Excellence & Innovation – Utilizing advanced security technology and best practices
- Integrity & Professionalism – Operating with trust, accountability, and ethical standards
- Inclusivity & Growth – Fostering a diverse and supportive work environment
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020
Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293