Gatehouse Security Officer-Airservices

Position Purpose

Security Officer, Gate House Sydney Airport Control Tower. Responsible for controlling entry and egress to the Air Services Control Tower and facilities at Sydney Airport. Checking identification and ASIC’s issuing visitor passes and ASIC’s. Responding to local, state and National Alarms using Gallagher. Organising Mobile Patrols to respond to Alarms. Conducting Foot Patrols of the facility. Recording all daily activities and visitors via Air Services daily reports.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace. 
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety. 
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe. 
• Meet company HSE requirements.
   

Key Responsibilities

• Monitoring CCTV and alarms via Gallagher
• Confirming eligibility of persons entering site and buildings as per client and government policies, checking AIC and ASIC identification.
• Responding to Alarms and Incidents at client sites Nationally, organizing Mobile Patrol’s and Guarding as required
• Access card generation and management including deactivation and record keeping
• Issuing and checking ASIC cards.
• Escalate Incidents to the respective site Manager and Security Managers
• The successful candidate must have the ability to read situations and act accordingly, be able to show empathy and have a willingness to help / intervene where necessary.
• Shift timings are 24/7 rotating roster including Public Holidays

Qualification

• Certificate II in Security Operations
• Provide First Aid
• Current Drivers Licence

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Building trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation.
• Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
• Customer focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Managing conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Safety awareness - Being aware of conditions that affect employee safety
   

Knowledge

• Communicating and giving clear instructions
• Customer Service
• De-escalation
• Conflict resolution
• Dealing with aggressive or agitated persons
• Ability to multi task under pressure
   

Experience

• At least 2 years similar experience in a Control room or busy Gate House
• Evidence based customer service training
• Evidence based conflict resolution training

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
 

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293