Quality and Compliance Coordinator

Position Purpose

Join Certis Australia as a Quality and Compliance Coordinator and play a pivotal role in ensuring our high standards of regulatory compliance and quality excellence. At Certis Australia, we deliver innovative and integrated security solutions to create safer environments.

Key Responsibilities

We are seeking a detail-oriented and proactive Compliance Administration Officer to support our Quality and Compliance team.

In this role, you will:

• Monitor and action daily system-generated reports related to expired or cancelled licences
• Issue timely reminders for licence expiries, first aid certifications, and subcontractor compliance documentation
• Conduct monthly manual licence verifications for Western Australia and Tasmania, maintaining accurate records
• Assist the Quality and Compliance Lead with the coordination and renewal of memberships, certifications, and licences
• Manage contractors and personnel licensing in the CRM database
• Update the National Operations Centre (NOC), resource contractors, and direct officers to ensure alignment with the Public Register
• Manage shared responsibilities within the Compliance Inbox, ensuring timely and professional responses
• Support the implementation and maintenance of compliance automation tools and processes
• Perform accurate data entry to support compliance tracking and reporting
• Provide general administrative support to the Quality and Compliance team, including formatting documents and supporting audit preparation

Qualification

Essential Requirements:

• Certificate IV in Compliance and Risk Management or Diploma of Quality Auditing
• Business Administration experience
• Knowledge of licensing laws and regulatory requirements (especially across Australian states like WA and TAS)
• Strong administrative and organisational skills
• Attention to detail for accurate data entry and record-keeping
• Proficiency in Microsoft Office and CRM/database systems
• Excellent communication skills for liaising with internal teams and external stakeholders
• Experience with compliance automation tools is a plus
• Audit support experience is beneficial

Benefits & Culture

What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia-wide
• A well-being program that supports mental, physical, and financial health
• An Employee Assistance Program (EAP) available to employees and their families
• A culture that values and supports cultural diversity
• Career progression with a strong focus on learning and development through our state-of-the-art LMS

Our Values

We are committed to:

• Safety & Well-being: Prioritizing a strong safety culture for employees and clients
• Excellence & Innovation: Utilizing advanced security technology and best practices
• Integrity & Professionalism: Operating with trust, accountability, and ethical standards
• Inclusivity & Growth: Fostering a diverse and supportive work environment

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293