Resource Planner

Position Purpose

The Resource Planner is responsible in effectively coordinating the forward planning of rosters and operational deployments within the National Operations Centre (NOC).
You will be supporting A network of Security Officers and Customers, ensure all forward planning of rosters are opened and published, identify resource shortfalls, and excellent customer service is provided to all stakeholders.

This role is a permanent full-time position, Monday to Friday with working hours falling between 08:00 and 18:00, start and finish times as agreed with your Manager

Key Responsibilities

• Update permanent rosters on the Rostering Systems when there are changes in the permanent deployment.
• Allocate/cover rosters nationally 2-4 weeks in advance.
• Termination for Account/Service of rosters.
• Data entry all confirmed Resource Contractor rosters.
• Annual Leave coverage.
• Roster Publication.
• Liaise with customers and resource contractor (RC) regarding security requirements and ensuring customer expectations are met on ad-hoc request.
• Ensure positive interaction with all internal stakeholders such as State Operations Managers, Client Service Managers, Payroll and Billing.
• Analysing deployments to find efficiencies.
• Ensure the rosters meet legislative requirements and internal policies in terms of fatigue management.
• Open and publish rosters for employees nationally.
• Participate in weekly planning handover to Deployment Team.

Qualification

Desirable

• Minimum of 3 years’ experience in an operation/rostering environment
• Certificate in Business Administration
• Advanced MS Excel Qualifications
• Understanding of basic Analytics

Experience

• Recording information and report writing
• Working in a team environment
• Previous experience within a manpower provider would be advantageous
• General administration functions

Knowledge

• Knowledge of the Security Industry (desirable)
• Knowledge of the Security Services Industry Award 2010
• Intermediate to advanced skills using MS Word and MS Excel
• Exposure to rostering packages (essential)
• Superior communication skills, written, verbal, and reporting.
• Knowledge in the operation of a computer-based roster system
• Beginner Data analysis and Statistics knowledge: Measures of Central Tendency

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293