Retail Security Officer

Position Purpose

Join Certis Australia as a Security Officer, reporting to the Site Supervisor, you will be responsible for ensuring the safety and security of people and assets at Thornton Shopping Centre on a permanent part time basis. Dedicated to ensuring safety and serenity, you will bring your exceptional customer service skills to the forefront and embark on a career journey! The Security Officer ensures that service delivery and operational security are maintained without delay or compromise, providing a secure and positive environment for both shoppers and staff.

Key Responsibilities

• Providing a high quality visual security presence at client locations
• Conduct foot patrols of the stores
• Responding to and de-escalating anti-social behaviour
• Respond to security emergencies
• Maintaining log of incident reports
• Completing necessary paperwork
• Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
• Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
• Demonstrate knowledge and competence in the implementation of emergencyprocedures
• Use of computer systems and communication tools

Qualification

• Current Security Licence
• Cert II in Security Operations
• First Aid Certificate
• Full working rights in Australia
• Experience in retail environments highly advantageous
• Strong oral and written communication skills
• Available retail trading hours, including evening trading
   

Experience

• Minimum of 2 years general security experience and 1 years in retail security experience
• Electronic reporting of shift logs and rostering access 
   

Knowledge

• Detailed knowledge of the Site-Specific SOPs and Safe Work Method Statements 
• Working knowledge of the General SOPs Part 1 
• Detailed knowledge of traffic movements, other stakeholders contact details and PPE 
• Awareness of site access including commuting requirements 
   

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
   

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293