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Security Manager

Date:  25 Jun 2025
Location: 

AU-NSW, AU

Business Unit:  (AU) Protective Services

Position Purpose

The Security Manager is responsible for ensuring that client contractual expectations are met and are within the guidelines of our Quality Management System. He/she will be responsible for the effective management of accounts & acquiring new business to deliver budget expectations.

Workplace Health & Safety

  • Take reasonable care for your own health and safety and the health and safety of other people in the workplace. 
  • Comply with health and safety policies and procedures, including the investigation of hazards and incidents.
  • Do not interfere with or misuse anything provided in the interest of health and safety.
  • Develop and implement workplace safety training plans that ensure that all current and future personnel are adequately trained.
  • Provide clear leadership to others at team and individual level to foster a safe WHS culture
     

Key Responsibilities

  • Adhere to all quality procedures relating to the division
  • Assist with quality audits as requested
  • Appropriate allocation and coordination of resources to maintain optimalefficiency
  • Assist with quality audits as requested.
  • Attend regular client meetings (Guarding) as set out contractually or asdirected and ensure prompt corrective response to client requests
  • Carry out customer satisfaction survey
  • Documentation to be completed accurately and within specified timings (RFS,Account Application, Service Agreement etc.)
  • Ensure all documents are quality endorsed and current
  • Ensure procedures are in place to manage onsite service quality provision
  • Ensure the currency and accuracy of Quality Manuals & Site Standing Ordersare maintained
  • Ensure workforce is compliant
  • Manage designated accounts to budget and agreed pricing and margincriteria.
  • Oversee recruitment programs and staff training initiatives.
  • Preparation, completion and implementation of site standing orders (SSO)and Safe Work Method & Environmental Statement (SWMES) at all sites thatare managed within your portfolio within 30 days of contract commencement
  • Promptly attend to matters or directives raised by our Guarding, and anyother clients and ensure timely follow
  • Provide timely and accurate reporting
  • Support the development of Manpower Services Infrastructure businessopportunities when required – Negotiation & quotation for Guard Services.
  • Where directed, prepare rosters for guarding staff
  • Where required prepare and present Security briefs to Management and staffwith regards to Guarding Clients.
  • Work with designated clients to understand their Security requirements anddevelop and deliver service provision efficiencies.

Qualification

Current 1AD Security Licence – Essential

  • Current Senior First Aid Certificate – Essential
  • Current Drivers Licence – Essential
  • Certificate IV in Security & Risk Management – Essential
  • Management qualifications – Desirable
     

Skills

  • Appropriate office skills
    • Written communication
    • Verbal communication
    • Microsoft Office (Word, Excel & PowerPoint)
    • Report Writing
    • Tender development/ presentation
  • Strong organisational ability
  • Client relationship management (internal & external)
  • Negotiation/ conflict resolution (internal & external)
  • Ability to meet deadlines
  • Security industry Operations, laws and regulations – highly desirable
     

Knowledge

Experience

  • Managing efficient service delivery and contractual compliance
  • Previous business to business sales experience
  • Experience with events patrols and site security
  • Leading a dynamic workforce and corporate teams
  • 5 years’ experience with patrols and/ or site security – highly desirable
     

Benefits & Culture

  • Friendly and inclusive environment
  • Growth and development are supported and promoted
  • A discount program where employees, and their family members, can save at over 400 retailers Australia wide
  • A well-being program that provides advice about mental, physical, and financial well-being
  • An Employee Assistance Program (EAP) that is available to employees and their families
  • Cultural diversity is valued and supported
  • Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
     

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 


Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293
 

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