Team Leader - RFS

Position Overview

Team Leader – Aviation Security, Guard & RFS Operations (Sydney Airport)

Location: Sydney Airport – Terminals 1, 2 & 3
Company: CERTIS
Type: Full-time | Shift Work
Reports to: Protective Services Manager.

Position Purpose

Join Certis as a Request for Service (RFS) Team Leader, you will be responsible for overseeing the day-to-day operations of RFS activities across Terminals 1, 2 and 3 Based at Sydney Airport. Are you an organised and driven professional with a passion for operational excellence? Certis is looking for an enthusiastic RFS Team Leader to join our dynamic Aviation Security team at Sydney Airport.

This is a key operational role requiring strong organisational, leadership, and communication skills to ensure the effective coordination of RFS services and the delivery of of high-quality outcomes. you will work closely with our Performance Manager to coordinate forward planning of rosters, manage shift coverage, and support a network of trainers, Security Officers, and key customers. Your strong planning skills will ensure seamless operations and exceptional customer service across our aviation security business.

About the Role

As a Team Leader, you will oversee the day-to-day operations of Aviation Security, Guard, and RFS (Ready for Screening) activities across Terminals 1, 2, and 3. This vital leadership role ensures smooth operational delivery, compliance with security standards, and effective coordination of staff and resources.

You’ll be responsible for leading, coaching, and motivating Aviation Security Guards to perform their duties with professionalism, while maintaining CERTIS standards of safety, integrity, and service excellence.

Key Responsibilities

• Lead and supervise daily Aviation Security, Guard, and RFS operations

• Plan and allocate staff, equipment, and resources to meet operational demands

• Conduct site inspections and pre-shift briefings to ensure smooth operations

• Coordinate staff breaks, postings, and roster changes

• Liaise with Roster Planning to ensure effective deployment

• Manage performance, coach team members, and address conduct or attendance issues

• Ensure compliance with company policies, aviation security standards, and safety regulations

• Respond to incidents and operational issues as they arise

• Maintain accurate operational records and reporting

• Support investigations, service requests, and client relationships

What We Offer

• A professional and supportive team environment

• Opportunities for ongoing training and career advancement

• The chance to play a leading role in maintaining the safety and security of Sydney Airport

Join CERTIS and lead a high-performing team ensuring the safety, compliance, and efficiency of Aviation Security, Guard, and RFS operations at Sydney Airport.

Apply now to make an impact with one of Australia’s leading aviation security providers.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293