Screening/ Security Officer

Your Mission, Should You Choose to Accept:

• Be the Face of Excellence: Greet and assist event attendees with a warm and professional demeanour.
• Resolve with Precision: Address and resolve customer inquiries and issues promptly and efficiently.
• Coordinate Seamlessly: Support the planning and execution of events, ensuring all customer-related aspects run smoothly.
• Gather Insights: Collect and analyse customer feedback to enhance future events.
• Maintain Records: Keep accurate documentation of customer interactions and transactions.
• Collaborate Effectively: Work closely with event coordinators and team members to deliver outstanding events.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and in-person, providing accurate information about events.
• Issue Resolution: Handle complaints and resolve issues promptly to ensure customer satisfaction.
• Event Coordination: Assist in the planning and execution of events, ensuring all customer-related aspects are managed efficiently.
• Feedback Collection: Gather and analyse customer feedback to improve future events.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Team Collaboration: Work closely with event coordinators and other team members to ensure smooth event operations.

Position Purpose

Are you passionate about creating unforgettable experiences? As a screening/security Officer, your mission is to ensure every attendee leaves with a smile! You'll be the go-to person for all things customer-related, from answering inquiries to resolving issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem-solving and seamless teamwork. Join us and be the heartbeat of our events, making every moment count!

Qualification

Skills

• Communication: Excellent verbal and written communication skills to interact effectively with customers and team members.
• Problem-Solving: Strong ability to resolve issues quickly and efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Customer Focus: A strong commitment to providing exceptional customer service.
• Technical Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools.
• Teamwork: Ability to work collaboratively with a diverse team.

Knowledge

Experience

Attribute

• You must be available on weekends and weeknights.
• Long periods of standing and walking are required so you must have the physical ability for this – a pre-employment medical is required.
• Current drivers licence is beneficial but not essential, otherwise you need to be able to get to various locations as required. 

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293