Solution Manager
AU-QLD, AU
Impact
Join us as we lead the transformation from traditional security manpower to cutting-edge technology solutions, shaping the future of electronic security
Position Purpose
Join as Solution Manager, based in Queensland, and play a critical role in driving new business and portfolio growth within Certis Technology to deliver Electronic Security Solutions. This role requires close collaboration with engineers, technical stakeholders, and delivery partners to develop and document technical solutions and functional requirements. The Solution Manager ensures that solutions are successfully project managed to deliver high-quality outcomes while maximising profitability. Additionally, the role involves building and maintaining strong customer relationships and applying commercial acumen to drive business success.
Join Certis our mission to create to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.
Key Responsibilities
- Identify and pursue new business opportunities with existing Certis customers as well as develop and execute strategies to expand existing services and introduce innovative solutions.
- Work with engineers and technical stakeholders to design robust, scalable and efficient solutions.
- Define and document functional & technical requirements for solutions.
- Ensure alignment between customer needs, technical capabilities and business objective to ensure timely and high-quality delivery of the solution.
- Manage project scope, resources and risks to optimize profitability.
- Ensure adherence to industry standards and best practices in solution delivery.
- Facilitate communication between technical and non-technical stakeholders to ensure clarity and alignment.
- Provide technical guidance and support to customers and partners throughout project lifecycles.
- Develop and maintain strong relationships with key customers, stakeholders and build future customer pipeline
- Ensure data driven decision making and understanding of key metrics for success
Qualification
- Gain and maintain a Security Adviser License
Experience & Skill Requirements
- Experienced with sales and account management - ideally within the electronic security sector
- Strong project management capabilties covering the sales lifecycle
- Excellent stakeholder management and contract negotiation skills
- Strong understanding of the security industry standards and best practice processes
- Commercial accumen and desire to build an industry leading service offering
Benefits & Culture
- Flexible Working Arrangements: Hybrid Working Model to support individual work-life balance.
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
- A well-being program that provides advice about mental, physical and financial well-being.
- An Employee Assistance Program (EAP) that is available to employees and their families.
- Cultural Diversity and Inclusive Work Environment - built on the foundations of RESPECT.
- Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.
Our Values
We are committed to:
- Safety & Well-being – Prioritizing a strong safety culture for employees and clients.
- Excellence & Innovation – Utilizing advanced security technology and best practices.
- Integrity & Professionalism – Operating with trust, accountability, and ethical standards.
- Inclusivity & Growth – Fostering a diverse and supportive work environment.
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.
Certis Security Australia Master License