Concierge Security Officer

As a Concierge Security Officer, you will play a key role in maintaining a secure and welcoming corporate environment. You will act as the first point of contact for employees, clients, and visitors, providing top-tier concierge services and ensuring a smooth, safe, and professional experience for everyone on site. This position combines professional security expertise with front-of-house responsibilities, including access control and supporting day-to-day site operations, while upholding the highest standards of professionalism and service.

We are currently recruiting for:

• 1 Full-Time Permanent role (76 hrs F/N - Monday to Friday)
• 1 Casual role

Key Responsibilities

Front-of-House / Concierge Duties:

• Deliver an exceptional front-of-house experience, greeting and assisting all visitors, staff, and contractors courteously and professionally.
• Manage visitor sign-ins, access cards, and contractor permits using electronic access control systems.
• Handle all front desk enquiries, calls, and coordination with facilities or building management.
• Maintain lobby presentation standards, ensuring the area remains clean, organised, and professional.
• Assist with mail and courier deliveries, ensuring secure handling and appropriate documentation.
• Maintain accurate visitor and contractor logs, ensuring confidentiality and compliance with site procedures.
• Support site operations with room bookings, access requests, and administrative coordination as required.

Security & Safety Duties:

• Monitor access points, CCTV, and alarm systems to detect and respond to any suspicious activity or potential threats.
• Conduct regular patrols of internal and external areas, including car parks, loading bays, and restricted zones.
• Respond swiftly and effectively to incidents, alarms, and emergencies (fire, medical, or security-related) following site procedures.
• Escort visitors and contractors in secure zones when required.
• Ensure compliance with company and site security policies, including ID checks, pass issuance, and restricted access control.
• Prepare accurate and detailed incident reports, daily logs, and handover notes.
• Participate in emergency response drills, safety inspections, and compliance audits.
• Identify and report hazards, maintenance issues, or security breaches promptly.

Qualifications

Mandatory:
✔ Current and valid SA Security Licence
✔ Certificate II in Security Operations
✔ Current First Aid and CPR Certificate
✔ Proficiency in security systems, including access control, CCTV, and reporting tools
✔ Excellent communication and customer service skills
✔ Professional presentation and strong understanding of corporate security protocols
✔ Full working rights in Australia

Benefits & Culture

What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293