Retail Security Supervisor - Geelong

POSITION PURPOSE

As a Security Supervisor, you will be responsible for overseeing the security operations at a retail site in Geelong. In this role, you will ensure the safety and security of the site, lead and manage a team of security personnel, and guarantee the seamless functioning of all security systems. This role is crucial for maintaining a secure and safe environment for both the client and their customers.

KEY RESPONSIBILITIES

• Reporting and Investigations: Oversee the reporting and investigation processes for security-related incidents, ensuring thorough documentation and resolution.

• Roster and Time Attendance Management: Efficiently manage the security team’s roster and time attendance, ensuring adequate coverage and adherence to rostering principles.

• Auditing: Conduct regular audits of security procedures, protocols, and equipment to maintain compliance and effectiveness.

• Training: Provide initial and ongoing training and development for security personnel to enhance their skills and knowledge in security operations for the site.

• Client Liaison: Work closely with the client to understand their security needs and expectations. Collaborate with the client to ensure the smooth running of operations and address any concerns or issues promptly.

• Attendance at Major Incidents: Respond to and manage major incidents as they occur, coordinating with relevant authorities and stakeholders to ensure swift resolution.

• Team Management and Leadership: Lead and motivate the security team, fostering a positive work environment and promoting teamwork, accountability, and professionalism.

• Record Keeping: Maintain meticulous records across all required areas with precision and accuracy.

QUALIFICATIONS

Mandatory:

• Current VIC Security Licence

• Cert II in Security Operations

• First Aid Certificate

• Full working rights in Australia

Desirable:

• Certificate IV in Security and Risk Management

• Certificate IV in Workplace Health and Safety

• Certificate IV in Training & Assessment

EXPERIENCE AND SKILL REQUIREMENTS

• Leadership Experience: Proven experience leading and managing a team in a security or supervisory role, with a minimum of 5 years of experience in a similar capacity.

• Security Expertise: Strong knowledge of security protocols, procedures, and best practices in a retail environment.

• Problem-Solving Skills: Ability to make quick and informed decisions under pressure and effectively resolve security issues.

• Communication: Excellent communication skills to effectively liaise with clients, stakeholders, and security personnel.

• Roster & Time Management: Proficiency in managing rosters, time attendance systems, and ensuring adequate coverage for shifts.

• Technical Competency: Familiarity with security technologies (CCTV, access control systems, alarm systems) and ability to ensure they operate efficiently.

• Training & Development: Experience in providing training, coaching, and development to security teams, enhancing their skills in security operations.

• Attention to Detail: Strong attention to detail with the ability to maintain accurate records, incident reports, and logs.

• Risk Management: Ability to assess and mitigate security risks, proactively identifying potential issues before they escalate.

• Client Relations: Experience in building and maintaining strong relationships with clients, understanding their security needs, and meeting expectations.

BENEFITS & CULTURE

What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.
  
  

Our Values 

We are committed to: 

Safety & Well-being – Prioritizing a strong safety culture for employees and clients 
Excellence & Innovation – Utilizing advanced security technology and best practices 
Integrity & Professionalism – Operating with trust, accountability, and ethical standards 
Inclusivity & Growth – Fostering a diverse and supportive work environment 

DIVERSITY STATEMENT

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
•    NSW  400674602 
•    ACT  17501220 
•    QLD 41315 
•    WA  SA48240 
•    NT 345 
•    SA ISL 178143 
•    TAS 3020 

Certis Security Australia Pty Ltd
•    NSW 405149073 
•    ACT  17501742 
•    QLD 3158254 
•    WA  SA 72311 
•    SA ISL 235794 
•    VIC Z05 798 61S
•    VIC Z05 798 40S
•    NT 1093
•    TAS 458596293