(CLS) Assistant Manager / Manager, Operational Excellence & Quality

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Join Certis Land Security (CLS) and help shape the future of security operations. In this role, you will lead operational excellence and quality initiatives that improve productivity, service delivery, cost efficiency, and customer outcomes. Partnering with stakeholders across the business, you will translate data and operational insights into practical, sustainable improvements while strengthening a culture of continuous improvement.

• Identify and address process inefficiencies, operational bottlenecks, and service gaps, delivering measurable improvements in productivity, quality, cost, and customer experience.
• Lead root cause investigations into operational incidents, customer complaints, audit findings, and process failures; develop corrective and preventive actions and monitor their effectiveness.
• Lead Lean Six Sigma, operational excellence, and continuous improvement projects from opportunity identification through implementation, benefit realisation, and sustainment.
• Establish and review operational and quality performance indicators, using data to prioritise improvement opportunities, identify trends, and support evidence-based decision-making.
• Provide governance and assurance for strategic transformation initiatives, including risk management, operational readiness, benefit tracking, change adoption, and transition into business-as-usual operations.
• Develop process standards, controls, and quality frameworks that strengthen consistency, compliance, and service performance across operations.
• Coach managers and frontline teams in Lean Six Sigma, root cause analysis, performance management, and structured problem-solving to build a sustainable culture of continuous improvement.

Skills & Experience

• Degree in Engineering, Operations Management, Business Analytics, Quality Management or a related discipline; candidates with equivalent relevant experience may also be considered.
• At least 3 years of relevant experience in operational excellence, quality management, process improvement, continuous improvement, or a related function.
• Demonstrated experience leading cross-functional improvement or transformation initiatives and delivering measurable productivity, cost, quality, or service benefits.
• Strong analytical and problem-solving capabilities, with hands-on experience in performance analysis, root cause analysis, corrective action management, and data-driven decision-making.
• Strong project leadership, stakeholder management, facilitation, communication, and change-management skills.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.