Assistant Manager, Human Resources Operations

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

•    Manage end-to-end HR operations for outsourced headcount, including onboarding, employee relations, contract management and offboarding;
•    Develop and implement standards and procedures to ensure efficient management of HR transactions, including payroll and contract processes;
•    Collaborate with Corporate Partners (e.g., Shared Services Centre, Group Technology & Operations) to streamline Business Unit operations, enhance transaction processes, and support the roll-out of HR Information Systems (HRIS) and best practices;
•    Work closely with payroll, compliance, and legal teams to address employment-related matters and ensure timely processing of contracts, renewals, and amendments in compliance with local regulations;
•    Provide HR advisory services to clients and internal stakeholders, ensuring adherence to Singapore labour laws (MOM, TAFEP, TADM) and internal policies;
•    Manage conflict resolution and disciplinary processes to maintain fair, consistent, and compliant employee relations;
•    Foster effective communication between clients, internal teams, and outsourced staff to align expectations and strengthen working relationships;
•    Drive continuous process improvements to enhance operational efficiency and the overall employee experience.
•    Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.

Skills & Experience

•    Bachelor’s degree in Human Resource Management, Business Administration, or related field, with at least 2 years of relevant experience, preferably with exposure to outsourced workforce management or client-driven employment environments;
•    Strong knowledge of the Employment Act and MOM regulations;
•    Proficiency in Microsoft Office applications and HRIS software (e.g., SAP, QuickHR);
•    Strong strategic thinking and analytical skills with a proactive and creative approach to problem-solving;
•    Fast learner with the ability to multitask and work effectively in a team environment;
•    Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organization;
•    Ability to work independently, prioritize tasks, and thrive in a fast-paced work environment.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.