Assistant Manager, Quality Excellence and Recruitment Hub

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

Recruitment Hub Duties & Responsibilities:

• Regularly review the recruitment demands of respective Business Units (BUs) to ensure alignment with organizational needs.
• Work closely with the respective recruitment managers to meet monthly and quarterly recruitment targets for each product, aligning with BU needs to ensure timely and effective hiring.
• Propose innovative concepts and collaborate with decision-makers and process partners to positively impact recruitment outcomes.
• Work with external partners to drive recruitment efforts, including participation in events to attract top talent.
• Continuously improve existing workflow processes, documenting them for knowledge retention and clarity.
• Prepare monthly reports and presentations to senior management, highlighting recruitment trends and insights.

Process Analysis and Requirements Documentation:

• Understand stakeholders’ processes, pain points, and goals to ensure alignment with business objectives.
• Conduct thorough analyses of existing processes, including process flows, business rules, and key performance indicators (KPIs), to identify areas for improvement.

Continuous Process Improvement:

• Conduct post-implementation reviews to identify opportunities for enhancing the process analysis and documentation procedures.
• Stay informed about emerging technologies, industry trends, and regulatory changes related to process management and improvement.
• Contribute to the development and maintenance of process management frameworks, methodologies, and best practices to ensure continuous improvement.
• Lead in projects aimed at improving the operational efficiency of the business, utilizing tools and methodologies such as Lean Six Sigma and Design Thinking.
• Collaborate with business stakeholders to jointly design future state process flows, target operating models, and change management plans.

Skills & Experience

• Degree in any field, with a strong interest in working within the recruitment industry. Certification in Lean Six Sigma or other quality management systems is an advantage.
• Strong analytical skills to assess recruitment metrics and drive quality improvements.
• Proven ability to manage and improve processes, with experience in process analysis and continuous improvement methodologies.
• Excellent communication and facilitation skills to effectively engage stakeholders and drive process improvements.

Recognition & Reward