Assistant Manager (BPO NEA MOS Trap)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career

Duties & Responsibilities

• Lead and review the project perimeters and ensure project deliveries are met within the stipulated budget
• Responsible for project management and operations which includes:

            ** Resource planning and deployment
            ** Develop and streamline internal and external operations processes
           ** Ensure smooth running of day-to-day operations

• Drive project deliveries to ensure quality customer service
• Provide supervision and guidance to project team
• Responsible for the projects’ administration, documentation, procurement and performance
• Customer and staff engagement through regular site visits and meetings
• Key liaison with the client’s operations stakeholders
• Other ad-hoc tasks such as project stand-in duties or service quality audits as assigned

Skills & Experience

• Degree from a recognized institution with at least 3 years of relevant working experience in healthcare related or outsourced services background
• Team player with high level of initiative and resourcefulness
• Demonstrates strong communication skills through all levels
• Organized and able to work independently in a fast-paced environment
• Self-motivated and with a drive for continuous improvement
• Well-versed in Microsoft Office applications
• Proven Leadership experience with managing a team across geographic

Recognition & Reward

What you can expect from us:

Work on projects for world-class security projects renowned for their safety, reliability and efficiency

• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.