Asst Manager, Development & Product (SLS)

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

•    Actively involve and drive the development and implementation of existing/new project for the Business Unit.
•    Work closely with management team on overall growth strategy to ensure product is appealing to market by evaluating marketing competition and analyzing customer data.
•    Oversee the product line’s life cycle and anticipate any problems after deployment.
•    Familiarize with the product line’s components and potential impact on the market as a whole.
•    Proactively conceive, document and drive the creation of new enhancements based on research, data collection, competitive analysis, marketing understanding, customer input and feedback.
•    Prepare and execute launch and marketing events for new and existing product lines.
•    Be the subject matter expert for go-to-market strategy.
•    Identify, approach and onboard potential partners.
•    Obtain a complete understanding of all customers' contractual agreements to drive the fulfilment of requests and services within the SLA and to facilitate accurate financial forecasting.
•    Manage and communicate with key personnel on operational support.
•    Engaging the customers, internal stakeholders and/ or vendors to ensure smooth delivery of services.
•    Manages all escalations and complaints with appropriate priority and diligence.
•    Work closely with Sales/Account Managers to ensure timely renewal of contract.
•    Identify operational gaps and drive to ensure closure, both internally and externally.
•    Prepare and present the leads forecasting and resources capacity planning for deployment team.
•    Responsible for driving segment business with emphasis on revenue and user growth.
•    Develop end-to-end go to market plan on new product launches and maintaining the attractiveness of the existing product.
•    Monitor and maintain competitive benchmarks and market trends. Present analysis and propose counter or upgrade measures to maintain competitiveness.
•    Assist in reviewing and improving workflows to boost efficiency.
•    Support the implementation of practical tools or low-code solutions to streamline operations.

Skills & Experience

• Bachelor’s degree from a recognized university, background in Information Technology (IT), coding or related fields is highly advantageous and will be considered a plus
• Proven work experience in operations management & security operations is an advantage.
• Strong analytical and problem-solving skills, with the ability to diagnose issues, troubleshoot effectively, and develop creative technical solutions
• Proficiency in MS Office applications, especially PowerPoint and Excel, familiarity with Power Apps and Power BI is an added advantage.
• Excellent interpersonal and organizational skills; ability to work in a fast-paced environment with multiple priorities.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.