Business Analyst

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Gather, analyse and formalise user’s business requirements and processes. Evaluate the feasibility of implementation and manage scope of project. 
• Drive the implementation of projects/ enhancements with business stakeholders and vendors. 
• Manage user for ad-hoc/ urgent change request. 
• Vendor Management:

1. Regular checkpoint meeting with vendor on progress update 
2. Ensure effort estimations provided are appropriate 
3. Maintain good relationship to ensure vendors deliver according to agreed timeline  
4. Issues, Change Request tracking 

• Produce test plan, test scenario, perform UAT and post-production regression test. 
• Provide technical support to projects during implementation and post-production maintenance support. 
• Able to produce functional, technical specifications and bid documents. 
• Perform technical assessment, evaluate and advise on the best product to meet business requirements.

Skills & Experience

• 2 - 4 years of IT experience.
• Understanding programming, especially in .NET/Java, SQL and infra would be an added advantage.
• Familiar with Software Development Life Cycle (SDLC).
• Proficient in written and spoken English.
• Strong analytical, conceptualisation and problem-solving skills.
• Strong communication and interpersonal skills.
   

Recognition & Reward

Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.

Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.

Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.