Contract Management Manager (MHA - CLS)(1-yr contract)

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Contract Performance & Compliance

• Track and monitor Certis’s MHA contract performance against contractual Key Performance Matrices (KPMs) and service-level obligations.
• Prepare and present regular performance and compliance reports to management and key stakeholders.
• Identify performance gaps, risks, and areas for improvement; work with operational teams to develop and implement corrective actions.
• Develop and standardize templates, tools, and procedures for effective contract management.

Stakeholder Management

• Communicate proactively with internal teams (operations, finance, HR) to ensure mutual understanding of contractual obligations.
• Attend monthly meetings with MHA representatives and other key stakeholders to review performance, discuss challenges, and plan improvements.

Risk Management & Continuous Improvement

• Identify potential contractual and operational risks; recommend mitigation strategies.
• Support audit exercises and ensure readiness for client or internal reviews.
• Propose and implement process improvements to strengthen contract governance and operational efficiency.

Skills & Experience

• Bachelor’s Degree in Business Administration or related field.
• 2–3 years of experience in contract management, vendor management, or client account management (preferably within government or facilities/security services sectors).
• Strong understanding of contractual frameworks, performance management, and compliance monitoring will be an added advantage
• Strong communicator with good analytical skills, high attention to detail, proficient in MS Office, and able to manage multiple priorities independently.
• Demonstrates integrity and professionalism, is proactive and results‑oriented, and works effectively across teams.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.