Courier Operations Supervisor

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Ensure front-office execution of logistics services meets contractual SLA, compliance, safety, and security requirements.
• Supervise daily operations including manpower deployment, attendance management, and service execution.
• Conduct manpower planning, demand forecasting, and resource allocation to meet operational requirements.
• Manage rostering to ensure optimal manpower utilisation and coverage. 
  Oversee staff discipline and conduct interviews.
• Monitor attendance and enforce compliance with company policies and operational standards. 
  Support establishment of new project, including manpower setup, system readiness, and operational coordination.
• Prepare and submit incident-related reports to customers, including documentation of root cause and corrective actions.
• Anticipate operational risks or constraints and implement preventive measures.
• Ensure familiarity and compliance with contract-specific SLA requirements and operational KPIs.
• Monitor and report delivery-related issues, including tracking resolution status and implementing improvements.
• Manage courier system’s backend operations including account creation, service type configuration, and issue escalation (e.g., bugs).
• Collaborate with controllers and stakeholders to ensure seamless operational execution and issue resolution.
• Perform any other duties as assigned to support operational effectiveness and service delivery.

Skills & Experience

• Minimum Diploma in Logistics, Supply Chain Management, Operations Management, or a related discipline.
• Prior experience in logistics operations, fleet management, or supervisory roles preferred.
• Strong understanding of SLA-driven operations, compliance, and service delivery standards.
• Experience in manpower planning, rostering, and operational coordination.
• Good leadership and interpersonal skills to manage ground operations teams.
• Strong problem-solving skills and ability to anticipate and manage operational issues.
• Effective communication skills for reporting and stakeholder engagement.
• Familiarity with courier systems and workforce management tools preferred.
• Ability to work in a fast-paced, dynamic operational environment.
• Proficient in Microsoft Office applications, particularly Excel and reporting tools.
• Willingness to work shifts, including weekends and public holidays based on operational needs.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.