Credit Control & Business Unit Adminitrative (GSS)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• Maintain regular communication with customers to ensure invoices are paid promptly.
• Conduct regular reviews of overdue accounts with the Head of Department and follow up on agreed actions.
• Handle rejected invoices by escalating issues, tracking open logs, and coordinating with relevant stakeholders to ensure timely resolution.
• Prepare and send monthly reminder letters and statements of account to customers.
• Identify early indicators of potential customer default and implement measures to reduce the risk of bad debt.
• Prepare monthly accounts receivable (AR) ageing reports and provide written updates on collection statuses.
• Process refunds for credit balances, such as excess payments or credit notes, upon customer request.
• Manage general office administration, including the oversight of office assets, stationery, supplies, and facilities to ensure smooth day-to-day operations.
• Assist with HR-related tasks, including the onboarding and offboarding of staff, ensuring a seamless experience for new starters and leavers.
• Provide administrative and secretarial support to the Head of Department.
• Undertake any other tasks or projects as required to support the business.

Skills & Experience

• Diploma in Accountancy, Finance, LCCI, CAT, or an equivalent qualification.
• Preferably at least two years of relevant experience in accounting or administrative roles.
• Excellent communication and interpersonal skills, with the confidence to engage with customers professionally.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Knowledge of SAP is an advantage.
• Highly organised, detail-oriented, and capable of managing multiple tasks efficiently.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.