Customer Experience Agent

About Certis

We are a leading security services organisation. We put technology to work in making our world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
 

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career

Duties & Responsibilities

•    Responsible for registration for customers
•    Administer customer satisfaction survey
•    Attend to daily customers queries
•    Provide general office administrative support
•    Maintain proper filing and records
•    Any other duties as assigned by the immediate supervisor

Skills & Experience

•    Minimum GCE “N” or “O” Levels
•    1-2 years of working experience in customer service environment preferred
•    Possess good interpersonal skills
•    Proficient in Microsoft Office Applications

Recognition & Reward

What you can expect from us:

•    Work on world-class security projects renowned for their safety, reliability and efficiency
•    Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
•    Community volunteering opportunities
•    A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
 
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.