Deputy Head, Cash Services (Operations)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• Overall command of the operation in Cash Processing Centre (CPC)
• Work closely with Development team in developing operational solutions and planning based on the customer’s requirements with respect to available resources and capability
• Identify areas of WSH concerns in within CPC and implement mitigating actions, when possible
• Ensure the operation team adhere to all customer’s SLA without fail
• Ensure all MOM regulation such as daily and monthly OT hours are met without any breaches
• Manage the developmental aspects of staffs in the workplace and to ensure succession planning on all aspect of the organization chart
• Ensure the efficiency & effectiveness of CPC operations.
• Engage customer during contract renewal and SLA meeting to ensure all customer’s feedback and queries are responded to.
• Any other duties and projects assigned by Head, Cash Services and internal stakeholders                                                                                                                                                                          

Skills & Experience

•    Bachelor’s degree from recognised University.
•    Commissioned NS SAF Officer will be an advantage.
•    Good interpersonal skills and a team player with positive attitude.
•    Able to multi-task, make decision and work independently.
•    Driven, result orientated and able to work in a fast pace environment.

Recognition & Reward

What you can expect from us:

•    Work on world-class security projects renowned for their safety, reliability and efficiency
•    Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
•    Community volunteering opportunities
•    A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
 
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.