Duty Ops Manager (CIFM-RTS)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

- Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery.

- Act as the main liaison between facility management, contractors, and building users for operational matters.

- Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards.

- Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary.

- Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations.

- Maintain accurate records of incidents, maintenance activities, and shift handovers.

- Support the implementation of operational policies, procedures, and improvement initiatives.

- Ensure compliance with all legal, regulatory, and contractual requirements.

- Prepare and submit shift reports, including recommendations for process improvements.

- Foster a positive and productive work environment, providing guidance and support to team members.

Skills & Experience

- Diploma or Degree in Facilities Management, Engineering, Building Services, or a related discipline.

- At least 5 years of relevant experience in facility or operations management, with prior supervisory or managerial responsibilities.

- Strong knowledge of building systems, maintenance processes, and workplace safety.

- Excellent communication, leadership, and problem-solving skills.

- Ability perform rotating shift, including weekends and public holidays, as required.

Recognition & Reward