Executive, Client Services and Account Management (ARAS)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

The Executive, Client Services and Account Management is responsible for building and maintaining strong client relationships, ensuring service excellence, and driving account growth and renewal. This role serves as the primary liaison between clients and internal teams, balancing strategic oversight with hands-on management to deliver tailored solutions that meet client needs and organizational objectives.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring consistent communication and trust-building.
• Develop a deep understanding of client business objectives, challenges, and industry trends.
• Proactively identify opportunities to add value and strengthen long-term partnerships.

Account Growth & Strategy

• Drive account planning, including forecasting, upselling, and cross-selling opportunities as well as renewals.
• Collaborate with business development teams to expand client portfolios.
• Monitor account performance against KPIs and prepare strategic recommendations for improvement.

Service Delivery & Operations

• Coordinate with internal departments (operations, finance, marketing, technical teams) to ensure seamless service delivery.
• Oversee project timelines, deliverables, and budgets to meet client expectations.
• Resolve escalations promptly, ensuring client satisfaction and retention.

Reporting & Governance

• Prepare regular account reviews, performance reports, and executive summaries for clients and senior management.
• Maintain accurate documentation of contracts, service agreements, and account activities.
• Ensure compliance with organizational policies, industry standards, and client-specific requirements.

Skills & Experience

Education & Experience

• Experience in client services, account management, or business development (preferably in B2B or service industries).
• Proven track record of managing high-value accounts and delivering measurable growth.

Core Competencies

• Strong interpersonal and communication skills, with the ability to influence and negotiate.
• Analytical mindset with proficiency in interpreting data and generating actionable insights.
• Project management skills, including the ability to juggle multiple priorities under tight deadlines.
• Customer-centric approach with a focus on long-term relationship building.

Performance Metrics

• Client satisfaction scores and retention rates.
• Revenue growth and profitability of managed accounts.
• Timeliness and quality of service delivery.
• Effectiveness of communication and reporting to stakeholders.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency

• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education

• Community volunteering opportunities

• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.