Head / Dy Head STU

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Enterprise Operational Governance: Proven ability to set direction, govern, and assure end-to-end Cash-In-Transit transport operations, ensuring sustained service reliability, regulatory compliance, and security excellence at scale.
Strategic Transport & Fleet Management: Deep expertise in defining transport strategies, fleet capability planning, lifecycle management, and resource optimization to meet current and future SLA demands.
Leadership & Talent Development: Demonstrated capability to lead a team of operation managers, build a strong leadership bench, and instill a culture of discipline, accountability, and high performance.
Risk, Security & Crisis Leadership: Strong command of risk governance, incident command, and crisis management, with experience leading investigations, audits, and post-incident remediation.
Operational Transformation & Process Excellence: Track record of championing and delivering large-scale process improvements, SOP standardization, and operational modernization initiatives.
Systems Strategy & Digital Enablement: Ability to define and own the roadmap for transport systems, data platforms, and digital tools that enhance control, visibility, and decision-making.
SLA, Performance & Client Assurance: Departmental-level ownership of SLA frameworks, KPI governance, and transparent performance reporting to strengthen client confidence and contractual assurance.
Executive Stakeholder & Change Leadership: Proven ability to engage senior clients, regulators, auditors, and internal leadership while driving organizational change and continuous improvement.
Workplace Safety & Security Governance: Executive accountability for workplace safety, including safety management systems, regulatory compliance, risk assessments, and fostering a strong safety culture across transport operations.

Skills & Experience

• At least 8–10 years of operational experience, with 3–5 years in a people leadership role
• Degree or Diploma in any discipline; backgrounds in Security Management, Business Administration, or related fields
• Proven leadership experience in operations, command, or security environments, with exposure to high‑volume or regulated settings (e.g. SAF, SPF, or reputable security organisations) considered a strong advantage.
• Strong understanding of manpower regulations (MOM & PRD), security procedures, and access control standards
• Confident decision making with solid problem‑solving and crisis management skills
• Effective written and verbal communicator, able to engage stakeholders and produce clear reports
• Good grasp of operational planning, risk assessment, and compliance requirements
• Comfortable working in a fast‑paced, 24/7 operational environment and performing well under pressure

Recognition & Reward

Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.