IT, Business Analyst

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• Collaborate closely with business users, technical teams, and vendors to analyze and define business requirements. Ensure functional specifications are aligned and baselined after user reviews, covering the full lifecycle from requirements gathering, POC, and solution analysis to testing and final delivery.
• Map business processes, identify improvement opportunities, and develop business cases for sustainable, cost-effective IT solutions.
• Conduct detailed requirements gathering and analysis to support project objectives.
• Provide value to business users by recommending best practices, leveraging technology to enhance processes, and facilitating their change management efforts to align with project goals.
• Engage and manage internal and external stakeholders effectively, ensuring timely delivery of solutions, while monitoring project progress and performance.
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.
• Create and execute test plans to verify that solutions meet specified requirements and are free from defects.
• Support change management by developing training materials and offering end-user support during the implementation of new systems or processes.
• Facilitate regular status meetings and prepare updates to keep stakeholders and senior management informed of project progress.

Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related fields preferred.
• At least 4 years of relevant experience managing projects involving multiple stakeholders and vendors.
• A minimum of 4 years’ experience managing outsourced IT infrastructure and application development operations.
• Strong ability to work independently and manage relationships in a matrixed environment.
• Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
• Experience with low-code platforms, data analytics, cloud solutions, design thinking, and service design is a plus.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.