Manager, IFM Bid Management & Vendor Solutions

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Bid Qualification and Tender Analysis: Review IFM tender documents in detail to identify the service scope, asset coverage, manpower requirements, performance standards, service levels, key performance indicators, statutory and contractual obligations, pricing schedules, submission instructions, evaluation criteria, risks and dependencies.
• IFM Solution and Bid Strategy: Lead cross-functional teams in developing an integrated, outcome-based delivery model covering hard services, soft services, specialist systems, lifecycle maintenance, helpdesk, manpower, technology enablement, sustainability initiatives and mobilisation. 
• Vendor and Specialist Quotation Management: Lead the request-for-quotation process for OEMs, specialist contractors and service partners, ensuring complete coverage of the tender requirements and a clear basis for commercial comparison.
• Commercial Development and Costing: Own the development and validation of bid cost models covering manpower, equipment, consumables, subcontracted services, planned and reactive maintenance, mobilisation, contingency, overheads and lifecycle costs. 
• Negotiation and Contract Alignment: Negotiate scope, rates, service levels, payment terms, warranties, liabilities and performance commitments with vendors. 
• Bid Governance and Leadership: Establish the bid workplan, roles, governance cadence and decision milestones for assigned workstreams. Manage bid inputs, clarification logs, compliance matrices, approval workflows, submission schedules and version control. Guide team members, resolve cross-functional issues and ensure all vendor and commercial submissions meet client requirements, corporate governance standards and applicable Singapore regulatory expectations.
• Proposal Development: Prepare clear and persuasive technical and commercial content, including sourcing strategies, vendor management plans, mobilisation approaches, service delivery narratives, innovation proposals, risk mitigation measures and value-for-money justifications.
• Stakeholder and Team Leadership: Lead coordination across bid management, operations, procurement, finance, legal, human resources, technology, sustainability and health and safety teams. Build alignment on the solution, commercial assumptions, risks and commitments; influence senior stakeholders; and coach team members to deliver a coherent IFM proposal within demanding timelines.
• Vendor Ecosystem and Market Intelligence: Develop and maintain a qualified network of OEMs, specialist contractors and service partners. Keep an updated repository of capabilities, accreditations, pricing benchmarks, innovation offerings, capacity and performance history to support future bids.
• Risk, Clarification and Due Diligence: Lead vendor due diligence and support tender clarifications, site surveys and solution workshops. Identify commercial, operational, supply-chain and mobilisation risks, assign mitigation actions and escalate material issues for decision.
• Client Engagement and Negotiation: Represent the bid workstream in client presentations, tender interviews, clarification meetings, best-and-final-offer exercises and contract negotiations. Communicate the proposed operating model, commercial position, vendor strategy and delivery commitments with confidence and accuracy.
• Post-Award Handover and Mobilisation: Ensure a structured handover of committed scope, pricing, assumptions, risks and vendor agreements to the mobilisation and operations teams. Support final subcontract awards and closure of outstanding commercial actions.

Skills & Experience

• Degree or Diploma in Facilities Management, Building Services, Engineering, Quantity Surveying, Business, Procurement or a related discipline.
• At least 5–8 years of relevant experience in Integrated Facilities Management, facilities services, bid management, procurement, commercial management or vendor management. Candidates should have a demonstrated track record supporting or leading large, complex and multi-service tenders in Singapore.
• Strong understanding of IFM service models across hard services, soft services, specialist systems, subcontracting, mobilisation, service levels and performance-based contracts.
• Demonstrated ability to analyse tender documents, shape IFM solutions, develop RFQs, evaluate and normalise quotations, build cost models, identify contractual risks and negotiate with OEMs, specialists and service providers. 
• Advanced proficiency in Microsoft Excel for pricing, cost normalisation and commercial analysis, with strong written communication and presentation skills.
• Commercially astute, meticulous and confident working with complex financial and operational information.
• Strong leadership, stakeholder management, negotiation and problem-solving capabilities.
• Able to prioritise and lead multiple bid workstreams while maintaining quality and accuracy under tight deadlines.
• Collaborative, accountable and able to influence decisions across operational, commercial and corporate functions.
• Knowledge of Singapore’s IFM vendor landscape, facilities management practices, statutory requirements and relevant procurement environments is an advantage.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.