Manager, Ops Tech & Development

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

1. Strategic Business Development & Growth 

• Lead strategic business development initiatives, including new market entry, new service offerings, and solution led growth opportunities.
• Identify, evaluate, and prioritise new business opportunities through market research, feasibility assessment, and competitive analysis.
• Own customer value propositions and lead senior level solution presentations to secure commercial buy in and long term partnerships.
• Oversee marketing strategies and budgets to ensure initiatives are aligned with growth priorities and approved commercial objectives. 
  

2. Ops Technology & Solution 

• Lead Ops Technology and solution architecture initiatives to enable scalable, innovative services.
• Translate business and client requirements into end‑to‑end solution designs, system roadmaps, and delivery plans, own architectural decisions, and drive continuous optimisation and risk mitigation.

3. Commercial Enablement & Sales Partnership

• Lead and manage a pre‑sales team providing end‑to‑end solutioning and commercial support to Sales and Account Management teams.
• Partner closely with Sales to support deal structuring, customer engagements, pricing discussions, and timely contract renewals.
• Engage directly with customers to understand their operational and technical requirements, translating these needs into scalable, value‑adding solutions that are commercially viable and aligned with business objectives.

4. Stakeholder & Operational Alignment 

• Partner cross‑functionally to deliver operationally viable solutions, provide end‑to‑end oversight of onboarding and billing workflows, and drive SLA‑based resolution of customer issues.

Skills & Experience

• 5-8 years of relevant experience in Ops Technology–enabled business development, solutioning, product management, or related roles.
• Senior Manager candidates are typically expected to have 8–10 years of experience including leadership of teams and cross functional initiatives.
• Demonstrated ability to engage, influence, and present effectively to senior internal and external stakeholders.
• Strong commercial acumen with experience shaping customer centric solutions and value propositions.
• Proven leadership capability, including people management, decision making, and cross functional collaboration.
• Ability to operate independently in a result driven environment while managing multiple priorities and deadlines.

Recognition & Reward

Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.