Manager, Quality Management & Training

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!
 

Duties & Responsibilities

• Develop quality control measures to ensure compliance to company and authority requirements
• Study data from quality control measures to determine effectiveness and suggest improvements where necessary
• Shortlisting and nominating staff and company for airport, nationwide and global awards
• Monitor and handles feedback cases to ensure accurate and timely respond
• Analyse trends in feedback cases and propose initiatives to ensure continuous improvement
• Lead and coach feedback management and quality control team
• Execute special projects and ad-hoc tasks allocated by Head QMT

Skills & Experience

• Degree from recognized Institutions/University and possess relevant work experience
• At least 5 years of Lean Six Sigma experience with hands on experience in implementations, coaching and mentoring.
• Possesses functional knowledge and management experience with quality, customer satisfaction systems and processes
• Experience with developing and implementing quality data collection and reporting procedures
• Exemplary interpersonal skills with an ability to communicate at all levels to maintain relationships and cooperation in pursuing organizational goals
• Possesses abilities to influence, negotiate, and resolve conflicts to reach consensus around common goals
• Good interpersonal skills and leadership skills
• Any other ad-hoc duties that assigned

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
•  

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.