Officer, Credit Control (SSC)

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

The Credit Control Officer oversees the accuracy and timeliness of customer billing, supports collection efforts, and ensures effective cash flow management. This role requires strong analytical skills, attention to detail, and effective communication with stakeholders.

    Billing & Invoicing:

• Verify billing documents from business entities to ensure accurate and timely invoicing.
• Submit eInvoices to the Accountant-General's Department (AGD) or customers' invoicing portals.
• Prepare billing support reports as required by customers.
• Post monthly sales accruals in SAP.
• Process credit notes in SAP and send them to customers.
• Work with the Order Management team on sales order processing matters.

    Customer Communication & Issue Resolution:

• Attend to client inquiries regarding invoicing and billing matters.
• Maintain regular contact with customers to ensure prompt payment of invoices.
• Escalate invoice rejections, track open log issues, and ensure resolution with the respective stakeholders.
• Prepare and send monthly reminder letters and statements of account to customers.

    Debt Recovery & Risk Mitigation:

• Conduct aged overdue account reviews with the Head of Department (HOD) and follow up on review actions.
• Report and alert on signs of potential customer defaults and take actions to minimize bad debt.
• Process refunds for credit balances such as excess payments or credit notes upon customer requests.

    Reporting & Analysis:

• Prepare monthly KPI reports, including invoice lists and invoice rejection lists.
• Submit monthly updates on invoice cancellations and payment collection status for management reporting.
• Prepare aging reports required by internal or external auditors or business entities.

    Ad-Hoc Tasks:

• Perform any other tasks as assigned to support department goals.

Skills & Experience

• Analytical and problem-solving skills
• Strong attention to detail and organizational skills
• Proficiency in accounting software, particularly SAP
• Strong communication and stakeholder management skills
• Diploma or degree in Accounting, Finance, Business Administration, or related field
• Proven experience in credit control, accounts receivable, billing, or related roles
• Able to work according to Australia time zone

This role offers an opportunity to support the organization's financial health through efficient billing, proactive collection efforts, and collaborative issue resolution.

Recognition & Reward

What you can expect from us:
    • Work on projects for world-class security projects renowned for their safety, reliability and efficiency
    • Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
    • Community volunteering opportunities
    • A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
    
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.