Officer, Learning Support

The Learning Support Officer is responsible for administrating the registration of internal and external courses for Certis staff, updating and managing training records. In addition, the officer will be assisting in training grant claims with SkillsFuture Singapore (SSG). The officer will operate on SAP, Learning and Training Management System (L&TMS), Training Partner Gateway (TPG) portal, and other internal IT systems.

Learning Support and Administration:

• Partner counterpartts from Institutes of Higher Learning to ensure seamless administrative support is rendered to learners pre, duirng and post programme.
• Work with training coordinators from various business units within Certis and external training providers to ensure Certis staff are registered into the correct course title, date and time.
• Address course registration and training-related queries from Certis staff.
• Update training enrollment and attendance of Certis staff on SAP and LMS.
• Upload results of course assessments for Certis staff on SAP and LMS.
• Coordinate and manage logistical requirements and publicity for courses.
• Submit learners’ information on TPG to ensure the disbursement of accurate training grants amount by SSG to CCU.
• Track and report training grant amount received by from SSG.
• Provide necessary administrative support to trainers.

Other Support:

• Provide necessary support to Head Learning Quality and Systems in projects and events at department-level and organisation-level.
• Provide ad-hoc support to various training assessments and audit requests to generate courses and trainees comprehensive training records.