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Officer, Order Management

Date:  22-Sep-2022


Business Unit:  Group Shared Services

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

•    Perform order processing in SAP as per predefined processes
•    Validate sales documents ensure it is completeness and compliant to policies
•    Supports day-to-day post-sales order transactions (e.g., credit notes)
•    Monitor open orders and promptly generate escalations to key stakeholders for follow up
•    Process sales account tagging in SAP and sales runrate waiver to facilitate sales commission processing
•    Perform customer master processing and upkeep records in SAP
•    Support processing of application relevant to order processing
•    Conduct prompt escalation on contract expiring and expired reports, and disseminate to respective sales teams and BU/divisional heads
•    Conduct prompt escalation on services rendered with no valid sales order processed in SAP
•    Support and participate in user acceptance testing and data migration assignment
•    Gather regular quantitative and qualitative feedback for continuous improvement.
•    Generate adhoc reports
•    Perform any other tasks as assigned

Skills & Experience

•    A good Diploma in any discipline
•    Preferably 2-3 years of experience in a related field.
•    Experienced with order management system.
•    Able to work under pressure in a fast moving environment.
•    Good interpersonal skill and meticulous in handling assigned task.
•    Comfortable with working long hours during peak period when required.
•    Proficient in MS Excel

Recognition & Reward

What you can expect from us:

•    Work on projects for world-class security projects renowned for their safety, reliability and efficiency
•    Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
•    Community volunteering opportunities
•    A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.