Operations Manager, Courier Operations

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Manage daily courier operations across assigned services and customer accounts.
• Coordinate manpower deployment, route planning and resource allocation.
• Lead supervisors, coordinators and frontline courier personnel.
• Monitor live operations and intervene when service delivery is at risk.
• Track service levels, productivity and operational performance.
• Manage delivery exceptions, operational incidents and customer escalations.
• Coordinate timely service recovery and follow issues through to closure.
• Ensure adherence to SOPs, security controls and workplace safety requirements.
• Maintain accurate operational, incident and performance records.
• Ensure proof of service and exception records are complete and auditable.
• Participate in customer reviews and operational performance discussions.
• Support business continuity, contingency activation and operational readiness.
• Drive process improvement, productivity and digitalisation initiatives.
• Coach employees and reinforce accountability, teamwork and service excellence.

Skills & Experience

• Diploma or degree in any discipline from a recognised institution.
• Entry-level candidates and applicants with up to five years of experience in operations, logistics, transportation, service delivery or a related environment are welcome.
• Fresh graduates and early-career applicants with demonstrated leadership experience may be considered.
• Prior experience supervising people, projects, deployments or operational activities will be advantageous.
• Courier or logistics experience is useful but not mandatory.
• Proficiency in Microsoft Office, Excel and confidence in learning operational systems

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.