Operations Manager

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

The Smart Operations Centre (SOC) is a smart facility that gives an overview of the mall operations. SOC uses the latest technologies to provide an immediate response to functions such as security, facilities management, attractions and concierge matters. The JOM (Jewel Operations Manager) will play a key role in ensuring the efficient operations of the mall. You will be task to oversee the day-to-day operations by anchoring SOC and orchestrating command and control with the various functions.

• Monitor and ensure our operators attend to alerts promptly -security and non-security - in the SOC.
• Evaluate incidents and escalate to the relevant departments.
• Coordinate and manage incidents with our various functions, service partners and service providers.
• Communicate effectively with all personnel to ensure information is passed on correctly.
• Gather enquiries, establish facts and prepare reports.
• Usage of software to diagnose problems, collect statistics and generate reports.
• Document records of matters that occur during the shift for both day and night.
• Ensure all SOC equipment and systems are in working condition at all times.
• Identify problems and work with colleagues to rectify them so as to support the service level requirements of the SOC.

Skills & Experience

• Diploma or Degree from a recognized institution
• Ability to thrive in a fast-paced environment
• Strong problem-solving skills
• Self-motivated with a commitment to continuous improvement
• Excellent team player with high initiative and resourcefulness
• Exceptional communication skills across all levels
• Must be comfortable in performing rotating shifts

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.