Operations Support (Administration, Training & Compliance)

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

Operations Support & Administration

• Provide operational and administrative support to ensure efficient day-to-day business unit operations.
• Maintain accurate and up-to-date records, databases, trackers, staff profiles, certifications, licences, and operational documentation.
• Coordinate operational activities, staff deployment records, meetings, training schedules, and other business support functions.
• Prepare reports, dashboards, presentations, statistics, and data analysis to support management decision-making.
• Manage document control, filing systems, version control, and record retention in accordance with company requirements.
• Support audits and operational reviews by ensuring timely retrieval and traceability of records and documentation.

Training Coordination & Capability Development

• Plan, coordinate, and administer onboarding programmes, role-based training, refresher training, compliance training, and competency assessments.
• Develop, update, and maintain training roadmaps, learning plans, competency matrices, and training records.
• Conduct or facilitate training sessions, operational briefings, toolbox meetings, and on-the-job training (OJT) where required.
• Prepare, review, and maintain training materials, guides, and learning resources to ensure relevance and consistency.
• Monitor training completion status, certification validity, and competency requirements, highlighting any gaps for corrective action.
• Work closely with operational stakeholders to ensure workforce competency and training compliance requirements are met.

Compliance, Governance & Quality Assurance

• Maintain compliance registers and monitor regulatory, contractual, and internal compliance requirements.
• Track compliance status, certification validity, licence expiries, and training currency, escalating gaps and risks to management.
• Support the development, implementation, and maintenance of SOPs, Operating Instructions (OI), Risk Assessments (RA), and other controlled documents.
• Conduct compliance checks, documentation reviews, spot audits, and follow-up actions on audit findings and corrective actions.
• Ensure all operational records, training records, and compliance documentation remain audit-ready and aligned with company policies and regulatory standards.
• Support continuous improvement initiatives by identifying opportunities to enhance operational processes, controls, and documentation standards.

Skills & Experience

• Diploma or relevant qualification in Business, Administration, Operations.
• 1–3 years of experience in administration, training coordination, delivery, or compliance support
• Good communication and interpersonal skills as work involves liaising with multiple internal parties.
• Task oriented, attention to details, and is a team player
• Able to work independently on task assigned with minimum supervision
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Basic experience in training delivery, facilitation, or content development
• Exposure to audits, SOP management, or compliance tracking

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.