Security Operations Solutioning Manager

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
 
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
 
If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Responsible for the entire lifecycle of security solution development, from concept to implementation. 
• Actively involved in solution and development activities, including site surveys, engagement with potential clients, solution proposal development, and documentation. 
• Play a pivotal role in cross-functional projects, encompassing the creation of project plans, budgeting, scheduling, issue management, implementation, and progress reporting. 
• Provide support to various sales and operations teams for effective customer management. 
• Possess a deep understanding of customer businesses and devise creative solutions and services to meet their specific needs. 
• Exhibit expertise in Built Environment technologies and apply this knowledge to tailor solutions for customers. 
• Develop and execute strategies for launching new products and services. 
• Conduct reviews of existing business solutions and models to enhance our service offerings. 

Skills & Experience

• Diploma or Degree in Engineering, Facilities Management, or an equivalent field.  
• Minimum of 3 years of experience for Degree holders or 6 years of working experience for Diploma holders in Security Operations or Business Development.  
• Preferred knowledge in applied technologies such as Robotics, Artificial Intelligence, Video Analytics, and other technologies in operational environments.  
• Experience in stakeholder and/or project management.  
• Possess a customer-centric mindset and enjoy building client relationships. 
• A self-driven and results-oriented individual with the ability to work independently and excel in a dynamic environment.  
• Strong written communication and presentation skills are advantageous.  
• A creative, analytical, and passionate individual. 

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.