Senior Business Analyst (HCM)

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

Life at Certis

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower - driven by trust, powered by people.
• Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Act as a technology business partner to Group HR and Certis Cisco University, understanding user needs and system requirements.
• Lead and execute Change Requests activities, including business process discussions, detailed analysis, solution design, development/configuration, testing, documentation, and deployment.
• Drive system enhancements, process improvements, and contribute to strategic initiatives that improve SAP HCM capabilities.
• Work closely with business partners to identify pain points and areas for improvement within SAP HCM applications.
• Ensure compliance with audit and cybersecurity requirements, supporting related queries proactively.
• Manage external vendors to ensure adherence to SLAs, timely issue resolution, and high-quality service delivery.
• Provide application support to end users, including troubleshooting, timely updates, and constructive communication.
• Report to and support the AVP, Deputy Head, ES in managing team operations and ensuring high-quality service delivery across the team.
• Mentor team members on solution design, troubleshooting, and best practices, building capability and ownership within the team.

Skills & Experience

• Minimum 5 years of experience leading or managing an SAP support or functional/technical team.
• Hands-on operational oversight with strong collaboration across internal stakeholders.
• Implementation and/or support experience in HCM modules, including:
  • SuccessFactors EC/ECP
  • SAP ECC 6.0 Time Management and Payroll
• Hands-on experience with Time/Payroll schemas and personnel calculation rules is preferred.
• Recognized Degree or Diploma in Computer Science, Information Technology, or equivalent, with at least 2 years of relevant working experience.
• Demonstrated team leadership with strong writing, verbal, and presentation skills.
• Independent, resourceful, and able to perform under pressure with minimal supervision.
• Strong analytical, problem-solving, and stakeholder management abilities.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.