Senior Business Analyst - HCM (2 years contract)

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

Life at Certis

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower - driven by trust, powered by people.
• Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Manage and execute Change Request activities, including requirement gathering, business process discussions, detailed analysis, solution design, configuration, testing, documentation, and deployment in coordination with developers and vendors.
• Provide application support to end users in troubleshooting and resolution of issues, ensuring timely updates and clear, constructive communication.
• Collaborate with business stakeholders, HR users, and cross-functional teams to understand system functionality, analyze pain points, and recommend process or system improvements.
• Participate in implementation and sustainment initiatives, supporting continuous system enhancement and operational stability.
• Maintain comprehensive documentation of system changes, configurations, and support procedures to ensure knowledge sharing and compliance with company standards.

Skills & Experience

• Minimum 8 years of SAP HCM implementation or support experience, with hands-on exposure to Payroll and/or Time Management.
• Strong understanding of SAP HCM processes and Singapore statutory requirements; familiarity with other countries is an advantage.
•  Strong analytical, functional and configuration skills in SAP HCM modules, preferably Payroll and Time Management.
• Able to perform basic ABAP debugging and log analysis in collaboration with developers.
  
• Experience supporting integrations between SAP and external application
• Excellent written and verbal communication skills, with the ability to document clearly, collaborate effectively across teams, and work independently under minimal supervision.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.