Senior Operations Manager, Transformation

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

Job Overview:
The Senior Manager will lead and oversee digital transformation initiatives across the organization, collaborating with cross-functional teams to drive process improvements, enhance operational efficiency, and implement innovative digital solutions. The role involves managing projects from conceptualization to execution, promoting awareness, and providing training to ensure seamless adoption of new technologies and processes.

Key Responsibilities:

• Lead the end-to-end management of digital transformation initiatives, from ideation to implementation.
• Collaborate with Operations, HR, and Quality Management teams to identify areas for digital improvement and innovation.
• Develop and manage project plans, timelines, deliverables and budgets to meet key milestones.
• Design, develop, and maintain interactive dashboards using Power BI (or similar tools) to provide insights and enhance decision-making.
• Provide training and support to employees for navigating organizational changes associated with digital transformation efforts to optimize workflows and productivity.
• Conduct in-depth analysis using statistical methods to uncover trends and translate them into actionable recommendations.

Skills & Experience

• Bachelor’s degree in Engineering, IT, or a related field.
• Minimum 5+ years of experience in digital transformation, project management, or process improvement across multiple departments.
• Proficiency in data analytics tools (Power BI or equivalent) and experience creating interactive dashboards.
• Experience with manpower rostering, workforce management, and process optimization.

Recognition & Reward

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.